Heart sweatshirt

At Soul Printing, we are committed to delivering your custom products in a timely and reliable manner. Please read through our shipping policy to understand the process and ensure a smooth delivery experience.

Processing Time

Each product is custom-made with care and attention to detail.

• Order Processing Time: 3–5 business days
• Peak Season Processing: Please allow additional time during holidays and promotional periods.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Shipping rates are calculated based on the destination and the size of your order. You can view the shipping charges during checkout.

Estimated Delivery Times:

• Domestic Shipping: 5–10 business days
• International Shipping: 10–20 business days

Note: Delivery times may vary depending on your location and unforeseen circumstances such as customs delays or weather conditions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Use this number to monitor the progress of your shipment. If you encounter any issues with tracking, feel free to contact us at Sharon@soulprinting.shop.

International Shipping

We proudly ship to many countries worldwide. Please note:

• Customs Fees & Duties: International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.
• Shipping Times: Delivery times may vary based on customs processing in your country.

Lost, Stolen, or Damaged Packages

Soul Printing is not responsible for lost, stolen, or damaged packages. If your package does not arrive or arrives damaged, please contact the shipping carrier for assistance. For further help, you can also reach out to us at Sharon@soulprinting.shop, and we will do our best to assist you.

Changes & Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this window, we may not be able to make changes as production will have begun.

Questions?

If you have any further questions or concerns about shipping, please don’t hesitate to contact us at Sharon@soulprinting.shop. We’re here to help!

Thank you for choosing Soul Printing – we’re excited to create something special for you!

At Soul Printing, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our return policy below to understand your options.

Custom Products

As all our products are custom-made to your unique specifications, we are unable to accept returns or exchanges unless there is an issue with the quality or accuracy of your order. Please double-check your designs and order details before completing your purchase.

Refunds & Replacements

We accept refund or replacement requests in the following cases:

• Defective Products: If the product you receive is damaged or defective.
• Incorrect Orders: If the item you receive does not match your order.
• Lost or Missing Orders: If your order is lost in transit (confirmed by the shipping carrier).

Steps to Request a Refund or Replacement:

1. Contact Us: Email us at Sharon@soulprinting.shop within 14 days of receiving your order.
2. Provide Details: Include your order number, a description of the issue, and clear photos of the product if applicable.
3. Resolution: Once we review your request, we will notify you of the next steps. Refunds are typically processed within 5–7 business days after approval.

Conditions for Refunds & Replacements

• Items must be unused and in the same condition as received.
• Requests must be made within 14 days of receiving your order.
• For defective or incorrect items, clear photographic evidence is required.

Non-Returnable Items

• Customized products created as per your specifications.
• Items damaged due to improper handling or use by the customer.

Return Shipping

If a return is approved, you may be responsible for covering the return shipping costs unless the issue is a result of our error. We will provide detailed instructions for returning the item.

Contact Us

If you have any questions about your order or our return policy, please reach out to us at Sharon@soulprinting.shop. We’re here to help and ensure you have a positive experience with Soul Printing.

Thank you for choosing Soul Printing for your custom products. Your satisfaction means everything to us!